Q1. What should I do if I couldn’t find the items I want on the website?
If you can’t find the item on our website by using keyword search, you can check the category and advanced search to try to find out the items. Also, You can contact us by email and we will reply to you as soon as possible.

Q2. How do I change my email address?
If you want to change the information, you can login your account, and you can change it on this page.

Q3. How do I place an order?
Place an order on this site is easy and quick. Please just as the following steps:
• Find items you want
• Add to Shopping Cart
• Enter personal details
• Review and submit order
• Checkout

Q4. How do I remove an item from the cart?
You should go to your shopping cart and find the item you don’t want to buy. Please click the “remove” button on the page. That item will be removed from your shopping cart.

Q5. How do I check my order status?
At the “delivery” part of this site, you can easy find the link of the carrier. When we start ship your item, we will send you an email including the tracking number, you can track your order with it.

Q6. How do I complete an order?
If you are satisfactory with the item you have purchased, you just need check out. Your order will be completed.

Q7. When will I receive my items after I place an order?
After we dispatching your order, we will send you an email with a tracking number, you can check your order with the number on carrier’s website, such as DHL, USPS. The order is expected to arrive at the destination in 5-8 days, but influenced by COVID-19, there may be some uncertain factors, but it will be delivered at the earliest possible time.

If you have any other questions, please contact our customer service by email. After-sales staff will communicate with you.
Email: info@serestocollarsonsale.com

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